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How to File a Case in RERA

Introduction to RERA

In recent years, the Real Estate (Regulation and Development) Act, commonly known as RERA, has emerged as a crucial legislation in India aimed at regulating the real estate sector. Established to protect the interests of homebuyers and promote transparency and accountability in the real estate market, RERA plays a pivotal role in resolving disputes between buyers and developers.

Understanding the Process of Filing a Case

When to file a case in RERA?

Homebuyers facing issues such as delayed possession, structural defects, or discrepancies in the promised amenities should consider filing a case under RERA. It’s essential to understand that RERA provides a specific timeframe within which complaints must be lodged, typically within three years from the date of possession.

Preparing necessary documents

Before initiating the process of filing a case, homebuyers must gather essential documents such as the sale agreement, payment receipts, correspondence with the builder, and any other relevant paperwork. These documents serve as crucial evidence during the proceedings.

Choosing the appropriate authority

Depending on the nature and value of the dispute, homebuyers must approach the appropriate RERA authority designated for their state or union territory. Each state has its own RERA authority responsible for addressing grievances related to real estate projects within its jurisdiction.

Filling out the complaint form

Once the necessary documents are in order, the next step involves filling out the complaint form provided by the respective RERA authority. It’s essential to provide accurate and detailed information, including the nature of the dispute, the parties involved, and the desired resolution.

Steps to File a Case

Step 1: Gathering information

Before proceeding with the complaint, homebuyers should thoroughly research their rights under RERA and understand the provisions applicable to their case. This includes consulting legal experts, studying previous case judgments, and familiarizing themselves with the RERA guidelines.

Step 2: Drafting the complaint

The complaint should be drafted clearly and concisely, highlighting the grounds for dispute and the relief sought. It’s advisable to seek professional assistance or legal advice to ensure that the complaint adheres to the prescribed format and addresses all relevant issues.

Step 3: Submitting the complaint

Upon completion, the complaint along with the supporting documents must be submitted to the designated RERA authority either online or through physical submission. Homebuyers should keep track of the acknowledgement receipt for future reference.

Step 4: Hearing process

Once the complaint is registered, the RERA authority will schedule a hearing to examine the merits of the case. During the hearing, both parties will have the opportunity to present their arguments, evidence, and witnesses to support their claims.

What happens during the hearing?

The RERA authority will evaluate the evidence presented by both parties and attempt to facilitate a settlement through mediation or conciliation. If no resolution is reached, the matter proceeds to adjudication, where the authority will pass a final order based on the evidence and legal provisions.

Providing evidence and witnesses

Homebuyers must ensure the availability of relevant evidence and witnesses to substantiate their claims during the hearing. This may include photographs, correspondence, expert opinions, and testimonies from other homebuyers affected by similar issues.

Legal Assistance and Representation

Hiring a lawyer

While it’s possible to represent oneself in RERA proceedings, hiring a qualified lawyer with expertise in real estate laws can significantly enhance the chances of a favourable outcome. A competent lawyer can provide valuable guidance, prepare a strong legal strategy, and advocate on behalf of the homebuyer effectively.


For those who choose to represent themselves, it’s crucial to familiarize themselves with the RERA rules and procedures, gather sufficient evidence, and prepare persuasive arguments to present before the RERA authority. While self-representation requires thorough preparation and confidence, it can be a cost-effective option for some homebuyers.

Resolution and Compensation

Types of resolutions

RERA provides various forms of resolutions to address the grievances of homebuyers, including rectification of structural defects, refund of the amount paid with interest, or completion of the project as per the agreed terms. The type of resolution depends on the nature and severity of the dispute.

Compensation for homebuyers

In addition to resolving the primary issue, RERA also empowers the authority to award compensation to homebuyers for any financial losses, mental agony, or inconvenience suffered due to the developer’s negligence or breach of contract. The amount of compensation is determined based on factors such as the extent of the delay, the value of the property, and the impact on the homebuyer.

Factors affecting compensation

While RERA aims to provide timely and adequate compensation to aggrieved homebuyers, several factors may influence the final award amount, including the financial stability of the developer, the stage of the project, and the prevailing market conditions. Homebuyers should manage their expectations realistically and seek legal advice to maximize their chances of receiving fair compensation.


Filing a case in RERA can be a complex yet essential step for homebuyers seeking redressal for issues related to their real estate investments. By understanding the process, gathering sufficient evidence, and seeking legal assistance when necessary, homebuyers can navigate the RERA framework effectively and secure a favourable outcome.

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